Refund Policy
Cancellations: You can not cancel an order once it has gone into production. You may be offered account credit or discounts at our sole discretion.
Returns and refunds: Because of the personalized nature of your parts, we will make decisions about returns and refunds on a case-by-case basis. Please inspect your parts carefully upon delivery. We strive to maintain high quality control, but if there are problems with your parts, please contact us within 7 days of receiving your shipment at stefan@1CUTFAB.com. Support responses could take up to 48 hours. You may be asked to provide photographs and/or a description of the product defect.
Do not ship your parts back to 1CUTFAB unless requested to do so, and you may be required to return your parts at your own expense.
Examples of Acceptable Reasons for a Refund Request:
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Parts Delivered Do Not Match File for Parts Ordered
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Waterjet cutting Errors or defects
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Damage to Parts During Shipping
Examples of Unacceptable Reasons for a Refund:
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Designer Error Related to Submitted Design (style, sizing, materials, usage, etc.)
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Didn’t Like Finished Design
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Changed Mind and No Longer Needs Parts
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Cosmetically imperfect
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Design Did Not Follow our Design Guide Recommendations, which resulted in undesirable parts
Once your Refund Request has been received and processed, we will let you know by email regarding our decision on your refund. This could take up to 48 hours. We reserve the right to refuse a refund for any reason. If we approve your Refund Request, we will credit your initial method of payment or issue a 1CUTFAB store credit within 7 days.
If we do not hear from you within 7 days from delivery regarding your received parts, it is assumed that the parts meet your specifications.
Contact Information
Questions about our refund policy should be sent to us at stefan@1CUTFAB.com.
